1. Information We Collect

We collect information you provide directly to Pathwell, including:

• Name
• Email address
• Username and account information
• Billing-related information associated with a purchase
• Course enrollment information
• Course progress and completion records
• Quiz and assessment results
• Certificate and credential records
• Communications you send to Pathwell
• Information submitted through website forms

Payment card information is generally processed by the payment processor used at checkout rather than stored directly by Pathwell.

2. Information Collected Automatically

When you use the Pathwell website or learning platform, certain technical information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages viewed
• Date and time of visits
• Website interaction and navigation information
• Cookies and similar technologies

This information helps operate, secure, maintain, and improve the website and learning platform.

3. How We Use Information

Pathwell uses information for purposes including:

• Creating and managing student accounts
• Processing enrollments and purchases
• Providing access to courses and educational materials
• Tracking course progress
• Administering quizzes, assessments, and final examinations
• Determining eligibility for course completion and certificates
• Issuing and maintaining training records
• Responding to questions and support requests
• Sending account, course, and transactional communications
• Maintaining website and platform security
• Detecting misuse, fraud, or account-sharing activity
• Improving Pathwell educational programs and services
• Meeting legal, accounting, regulatory, and recordkeeping obligations

4. Course and Assessment Records

Pathwell's learning platform records information related to student participation, including course enrollment, lesson completion, assessment attempts, scores, completion status, and certificates earned.

These records are used to administer the educational program, verify completion requirements, support students, protect assessment integrity, and maintain credential records.

5. Health Information and HIPAA

Pathwell courses provide education about healthcare navigation, artificial intelligence, privacy, and HIPAA. Students should not submit patient records, protected health information, medical records, Social Security numbers, insurance identification numbers, or other unnecessary sensitive health information into Pathwell course forms, quizzes, support messages, or other student account areas.

The Pathwell website and general educational platform should not be treated as a system for storing or transmitting protected health information unless Pathwell expressly identifies a particular service as designed and configured for that purpose.

This Privacy Policy is not a HIPAA Notice of Privacy Practices.

6. Payment Processing

Payments for Pathwell courses or services may be processed through third-party payment providers. Those providers receive information necessary to process the transaction and operate under their own privacy policies and security practices.

Pathwell may receive transaction information such as payment status, purchase amount, date, and transaction identifiers.

7. Service Providers

Pathwell may use third-party providers to support website hosting, learning management, payment processing, email delivery, analytics, security, backups, forms, and other operational functions.

Information is shared with service providers only as reasonably necessary for the services they perform on Pathwell's behalf or as otherwise permitted by law.

8. Cookies and Similar Technologies

Pathwell and its service providers may use cookies and similar technologies to maintain user sessions, remember preferences, support account functionality, improve website performance, understand website usage, and maintain security.

Browser settings generally allow users to manage or block cookies. Disabling certain cookies may affect website or course functionality.

9. Email Communications

Pathwell may send transactional communications relating to registration, account security, purchases, course access, password resets, course progress, assessments, completion, certificates, and support.

Marketing communications, when used, should include an available method to unsubscribe. Transactional or account-related messages may still be sent when necessary to provide the service.

10. Information Sharing

Pathwell does not sell student personal information for money.

Information may be disclosed:

• To service providers supporting Pathwell operations
• When required by law, subpoena, court order, or other lawful process
• To protect the rights, safety, property, or security of Pathwell, its users, or others
• To investigate fraud, security incidents, academic dishonesty, or misuse
• In connection with a business restructuring, merger, acquisition, or transfer of assets, subject to applicable law
• With your consent or at your direction

11. Data Security

Pathwell uses reasonable administrative, technical, and organizational measures intended to protect personal information.

No internet-connected system, website, database, or electronic transmission is completely secure. Users are responsible for protecting their passwords and promptly reporting suspected unauthorized account access.

12. Data Retention

Pathwell retains information for as long as reasonably necessary to provide services, maintain training and certificate records, resolve disputes, enforce agreements, meet tax and accounting requirements, protect the integrity of Pathwell credentials, and comply with applicable law.

Certain course completion and credential records may be retained after an account is no longer actively used.

13. Your Privacy Choices

Depending on applicable law and the nature of the information, users may request access to, correction of, or deletion of certain personal information.

Some information may need to be retained for legal, security, financial, fraud-prevention, academic-integrity, or credential-verification purposes.

14. Children's Privacy

Pathwell's professional educational programs are not directed to children under 13. Pathwell does not knowingly collect personal information from children under 13 through these programs.

15. Third-Party Websites

The Pathwell website and courses may contain links to third-party websites, tools, or resources. Pathwell is not responsible for the privacy practices, security, content, or policies of third-party services.

Users should review the applicable privacy policy before providing information to a third-party service.

16. Changes to This Privacy Policy

Pathwell may update this Privacy Policy as its technology, educational programs, business practices, or legal obligations change.

The current version will be posted on the Pathwell website with an updated revision date.

17. Contact Pathwell